Consumers Wary of Digital Personalization
Personalization and customized customer experiences stand as a linchpin to many digital transformation strategies. However, enterprises must tread carefully because in this realm there may
Ericka Chickowski
Omnichannel CX Remains Aspirational for Most Enterprises
One of the most common narratives pushing digital transformation investments forward is the idea of elevating customer experience (CX) by creating a connected customer journey
How One Manufacturing Firm Added IoT to Spark Plugs to Prevent Plant Shutdowns
The power of the internet of things (IoT) in industrial settings is in the ability it affords plant managers and executives to sweat the kind
4 Styles of CTO: Which Is Right for Your Enterprise?
In order to stay ahead of digital disruption, enterprises need a strong technical leader to keep them on top of technical shifts and what they
Led by IoT and Cloud, Worldwide IT Spending Will Rise to $3.8T
Even with recession fears top-of-mind and political uncertainty clouding near-term optimism, enterprises worldwide still plan on increasing their IT spending a healthy amount this year.
How Industrial Firms Are Ruled by Maslow’s Hierarchy of IoT
As industrial manufacturers increasingly fold the internet of things (IoT) into their factories and plants, the industrial IoT (IIoT) ecosystem is due to create some
CMOs Must Innovate with Purpose and Accountability
As enterprises seek to increase their innovation IQs in the coming year, marketing leaders will need to redouble their efforts on helping their organizations apply
Enterprises Struggling with Machine Learning Should Ask Themselves One Question
Enterprise leaders who are struggling with squeezing true business value out of machine learning and artificial intelligence (AI) initiatives need to ask themselves an important
IBM Showcases World’s First Commercial Quantum Computer at CES
Quantum computing took a huge leap out of the theoretical and into the practical world as IBM took the wraps off of the world’s first
Does Your Enterprise Encourage a Data-Driven Culture?
Enterprises are increasingly recognizing the competitive differentiator that data and analytics can play for them, but they still struggle to build data-driven organizations. So says
Top Enterprise Innovation Centers in Silicon Valley
Silicon Valley isn’t just a hub for tech companies. It’s also a nerve center for enterprise innovation, as more and more non-tech companies take the
US Tech Budgets Projected to Grow to $1.8T in 2019
Technology budgets in the US grew at a healthy clip this year, and, according to the latest projection from Forrester, they’ll continue their upward trajectory
The CIO and Customer Experience
Today’s digital leaders will tell you that customer experience is tantamount to true digital resilience. Without one you can’t have the other. Forward-looking CIOs are
CEOs Rank Disruption Risks Above Cyber, Regulatory Risks in 2019
Enterprises executives say that 2019 will pose more global risks than in the past two years, and some of the top risks they face cluster
Turning Customers Into Product Innovation Machines
Even though so much of digital transformation is focused on improving customer relations, many enterprises still suffer from innovation navel-gazing. They seek breakthroughs from within,