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Daily Disruption

Hey Alexa, What’s Wrong with My Back?

In an invite-only initiative, Amazon launched a service for a handful of healthcare groups to build HIPAA-compliant Alexa voice assistant skills. The new capability launched with a half dozen of skills, from checking on prescription status for patients  to scheduling appointments.According to Rarchel Jiang, head of Alexa Heath and Wellness, the skills that launched were:

  • Express Scripts (a leading Pharmacy Services Organization): Members can check the status of a home delivery prescription and can request Alexa notifications when their prescription orders are shipped.
  • Cigna Health Today (by Cigna, the global health service company): Eligible employees with one of Cigna’s large national accounts can now manage their health improvement goals and increase opportunities for earning personalized wellness incentives.
  • My Children’s Enhanced Recovery After Surgery (ERAS) (by Boston Children’s Hospital, a leading children’s hospital): Parents and caregivers of children in the ERAS program at Boston Children’s Hospital can provide their care teams updates on recovery progress and receive information regarding their post-op appointments.
  • Swedish Health Connect (by Providence St. Joseph Health, a healthcare system with 51 hospitals across 7 states and 829 clinics): Customers can find an urgent care center near them and schedule a same-day appointment.
  • Atrium Health (a healthcare system with more than 40 hospitals and 900 care locations throughout North and South Carolina and Georgia): Customers in North and South Carolina can find an urgent care location near them and schedule a same-day appointment.
  • Livongo (a leading consumer digital health company that creates new and different experiences for people with chronic conditions): Members can query their last blood sugar reading, blood sugar measurement trends, and receive insights and Health Nudges that are personalized to them.

“Developers of the new healthcare skills are excited to enable their customers to access their healthcare services in the comfort of their own homes simply by asking Alexa,” Jiang wrote. “These skills are just the first step in making it easier for customers to manage their healthcare needs using just their voice – we’re excited to see what developers build next.”

So are we.

To read more about the program and what early participants have to say about it, check out Jiang’s post.

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